Delivery Information

Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled. and its affiliated Brands is totally committed to customer satisfaction. Please visit our Online Returns Center to process your return or call (669) 888-5051, Monday through Friday 8:00 AM – 5:00 PM PST.


As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account and is out of our control.

We do not refund shipping or freight charges on any orders or returns.


Most products sold by and its affiliated Brands qualify for free exchange or replacement within 30 days from the date your order ships. Please visit our Online Returns Center to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of $8.49 will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of $8.49 which will be deducted from your refund. We do not refund any freight or shipping charges. This policy applies for domestic orders only.

We do not accept returns or exchanges for any products after 30 days from the date your order ships from our factory, NO EXCEPTION.

If you would like assistance in returning an item, please contact our customer service department at (669) 888-5051 or email us at We will be happy to walk you through the return process.

  • Customized items are not eligible for return.
  • Clearance items are not eligible for return.
  • Orders shipped outside of the United States are not eligible for return


Custom & personalized products are non-returnable, non-refundable, and do not qualify for free shipping or exchanges. Please contact our Customer Service Department at (669) 888-5051 or email us at to assist you.


We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.


Some products do not qualify for a pre-paid return label because of their value. Please feel free to contact our customer service department at (669) 888-5051 or email us at and we will be happy to assist you.


Our company fully stands behind all our products. We will take care of any problems with merchandise that does not work as intended and work tirelessly until you are 100% satisfied. If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Handling this type of return will differ. Call or email us at (669) 888-5051 or email us at before trying to return defective merchandise. Manufacturer defects found after 30 days of your order date are directed to the manufacturer’s warranty. The manufacturer will typically handle any problems for you directly.


Damaged merchandise includes items that have been damaged in route. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call our customer service line immediately. Save all packaging material and paperwork. If you attempt to return the merchandise without speaking to one of our customer service representatives, you will jeopardize your chances of making a claim, and you may not receive credit for the return.


If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.